LEGAL

Terms of Service

KairosAI Technologies Private Limited · Last updated 13 July 2026 · Effective date: 30 June 2026

These Terms of Service (the “Terms”) form a binding agreement between KairosAI Technologies Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at Flat No. E-506, Pristine Allure, S.No. 20/2A, Vadgaon Sheri, Pune City, Pune, 411014, Maharashtra, India (“KairosAI”, “we”, “us”, or “our”) and the business entity that registers for or uses the Service (“Customer”, “you”, or “your”).

1. Acceptance of these Terms

By creating an account, clicking to accept these Terms, or accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, you may not use the Service. These Terms, together with our Privacy Policy and Refund & Cancellation Policy, govern your use of the Service.

2. Description of the Service

KairosAI provides an AI workforce platform: AI agents that handle conversations across voice (including PSTN telephony), WhatsApp, Instagram, email and web chat on behalf of businesses, together with built-in business tools including a lightweight CRM, quoting and invoicing, payroll and a people directory (the “Service”). The Service includes the hosted dashboard, agent configuration tools, integrations, APIs and related documentation. The Service is hosted on cloud infrastructure in the Mumbai region. We may add, modify, or discontinue features from time to time.

3. Accounts & eligibility

You must be a business or organisation (or an authorised representative of one) capable of forming a binding contract under Indian law, including the Indian Contract Act, 1872. You are responsible for the accuracy of your registration details, for safeguarding your account credentials and for all activity that occurs under your account. We provide multi-tenant isolation between customers using PostgreSQL row-level security, but you remain responsible for managing access within your own account. Notify us promptly at security@trykairos.in of any unauthorised use.

4. Acceptable use

You agree not to and not to permit any user or end-user to:

  • use the Service to send unlawful, fraudulent, defamatory, harassing, or misleading communications, or for unsolicited bulk messaging in violation of applicable telecom/anti-spam regulations (including TRAI regulations, the Telecom Commercial Communications Customer Preference Regulations and DLT registration requirements and the rules of the relevant messaging providers);
  • impersonate any person or misrepresent that an interaction is human when it is conducted by an AI agent;
  • infringe intellectual-property or privacy rights, or upload malware or any harmful code in contravention of the Information Technology Act, 2000;
  • reverse engineer, resell, or attempt to circumvent usage limits, rate limits, or security controls of the Service; or
  • use the Service in breach of any applicable law or third-party provider policy.

5. Customer responsibilities

You are solely responsible for the content, scripts, prompts and instructions you configure and for the lawfulness of the conversations your agents conduct. In particular, you must:

  • obtain and maintain all consents and notices required from your end-users before they interact with an AI agent, including clear disclosure that they are speaking with an automated system and, where calls or chats are recorded, valid consent to such recording and transcription of the interaction;
  • ensure you have a lawful basis to process the personal data you submit to, or generate through, the Service in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and that you act as the Data Fiduciary for such data (see our Privacy Policy and Data Processing Addendum);
  • maintain the accuracy of phone numbers, sender IDs and contact lists and honour opt-outs and do-not-disturb preferences; and
  • comply with these Terms and all applicable laws in your use of the Service.

6. Fees, prepaid wallet & taxes

The Service is billed on a prepaid wallet model denominated in Indian Rupees (INR). You add funds to your wallet in advance and metered usage (such as voice minutes, messages and other metered events) is debited against your balance at the rates published in your account or order form. Payments are processed through our payment processor and your use of that gateway is subject to its terms. We may suspend agent activity when your balance is exhausted. Pay-as-you-go accounts without an active subscription are subject to a minimum charge of ₹999 in any calendar month in which the Service is used; months with no usage are not charged.

  • Taxes. All fees are exclusive of applicable taxes. KairosAI Technologies Private Limited is not currently registered for Goods and Services Tax (GST) and therefore does not presently charge GST or issue GST tax invoices. If and when the company becomes GST-registered, GST at the applicable rate will be charged on fees and GST-compliant tax invoices will be issued to the billing details on your account. You are responsible for any other taxes, duties, or levies arising from your use of the Service, other than taxes on our income.
  • No refund of consumed top-ups. Wallet top-ups are non-refundable once consumed by metered usage and consumed credits are non-reversible. Any refund of an unused balance, where offered, is governed by our Refund & Cancellation Policy and is net of third-party pass-through costs.
  • Disputes. Notify us in writing at billing@trykairos.in of any billing dispute within 30 days of the relevant charge or statement; otherwise the charge is deemed accepted.

7. Intellectual property

As between the parties, we own all rights in the Service, including its software, models and underlying technology and you own your Customer content and configurations. We grant you a non-exclusive, non-transferable, revocable right to use the Service during the term for your internal business purposes. You grant us a limited licence to host and process your content solely to provide, secure and support the Service. We may use aggregated, de-identified data that does not identify you or any individual to improve the Service.

8. Third-party providers

The Service relies on third-party providers, including telephony/PSTN carriers, large language model (LLM) providers, messaging providers (including WhatsApp Business Solution Providers and messaging providers for WhatsApp and Instagram messaging), cloud hosting and the payment processor (our payment processor). Your use of the Service may be subject to those providers’ terms and their availability, latency and changes are outside our control. We are not liable for acts or omissions of third-party providers, though we will use commercially reasonable efforts to maintain suitable providers.

9. Data protection & security

We process personal data in alignment with the Digital Personal Data Protection Act, 2023. Data is encrypted in transit using TLS and at rest, secrets are stored using a managed secrets store and AES-GCM encryption and tenant data is isolated using PostgreSQL row-level security. Further detail on the personal data we process, your rights and our grievance mechanism is set out in our Privacy Policy.

10. Disclaimers & warranties

The Service uses generative AI, which can produce inaccurate, incomplete, or unexpected outputs. You are responsible for reviewing outputs before relying on them for any consequential decision. Except as expressly stated, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement, to the maximum extent permitted by law. Nothing in these Terms limits any rights you may have as a consumer under the Consumer Protection Act, 2019, where applicable.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data. Our total aggregate liability arising out of or relating to these Terms will not exceed the total fees you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim. Nothing limits liability that cannot be limited under applicable law.

12. Indemnity

You will defend, indemnify and hold harmless KairosAI and its officers, employees and agents from and against third-party claims, damages and reasonable costs arising out of: (a) your content or configurations; (b) your breach of these Terms or applicable law; or (c) your failure to obtain required end-user consents or notices.

13. Suspension & termination

We may suspend or limit the Service if your wallet balance is exhausted, if we reasonably suspect a violation of these Terms or a security or legal risk, or as required by a third-party provider or law. Either party may terminate for material breach not cured within 30 days of written notice. On termination, your right to use the Service ceases; provisions that by their nature should survive (fees accrued, IP, disclaimers, liability limits, indemnity, governing law) survive. Treatment of personal data on termination is governed by the Data Processing Addendum and our Privacy Policy.

14. Governing law & dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to the arbitration provision below, the courts at Pune, Maharashtra, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms. Any dispute that the parties cannot resolve amicably may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Pune, Maharashtra, India, with proceedings conducted in English. The award shall be final and binding on the parties.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the dashboard or by email and will take effect on the date stated in the notice. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Grievance officer & contact

For questions about these Terms, or to raise a grievance under the Digital Personal Data Protection Act, 2023, you may contact our Grievance / Contact Officer, Vishal Khandelwal (Founder), at grievance@trykairos.in, or write to KairosAI Technologies Private Limited, Flat No. E-506, Pristine Allure, S.No. 20/2A, Vadgaon Sheri, Pune City, Pune, 411014, Maharashtra, India.