Turn one-time buyers into regulars.
Growth for a D2C brand lives in the DMs, and they pile up fastest on launch day. An AI agent on Instagram and WhatsApp answers sizing and shipping questions the moment they land, and follows up on stalled carts.
Hired for the jobs that leak revenue.
Instagram and WhatsApp questions about size, fabric, shipping and returns get answered instantly from a knowledge base you curate, so a browsing follower never goes cold waiting on your team.
When a drop or sale sends demand spiking, the agent handles the flood of questions in parallel across channels, so no order is lost to a slow reply during your biggest hours.
The agent follows up on stalled checkouts, answers the last-minute doubt, and gently steers shoppers toward prepaid by explaining the COD and prepaid options clearly, with no pressure.
After delivery the agent checks in, handles care and usage questions, and reminds customers when it is time to reorder or restock, on the channel they last replied on.
For subscription products the agent sends renewal reminders, answers questions about pausing, swapping or cancelling, and routes those requests to your team, then re-engages lapsed subscribers while respecting quiet hours.
Listen in on any live AI conversation; on the Scale plan your team can whisper, barge or take over when a VIP customer or a tricky return needs a human touch.
From a launch-day DM to a repeat customer.
- 1
A follower sees your new drop on Instagram at 10pm and DMs to ask if the bestseller is back in her size. Within seconds, the agent replies with availability and the fit details from your knowledge base.
- 2
She adds it to cart but hesitates over COD versus prepaid. The agent picks up the thread on WhatsApp, explains the options, and she completes a prepaid order.
- 3
After the parcel is delivered, the agent checks in on WhatsApp, shares care instructions, and logs that she is happy with the purchase.
- 4
Three weeks later it reminds her the product is due for a restock, shares a reorder link back to your store, and captures the whole journey in your CRM for the team to see.
The things buyers ask us.
Can the AI reply to Instagram and WhatsApp DMs automatically?
Yes. The agent responds the moment a DM lands on Instagram or WhatsApp, answers from a knowledge base you curate, and hands off to your team whenever a conversation needs a human.
Will it answer accurately about my products?
The agent replies from a knowledge base you control: product details, sizing, fabric, shipping, returns and FAQs you upload. It works from your material rather than inventing details, and escalates anything sensitive to a human.
Can it handle launch-day volume?
Yes. The agent replies to many customers at once across Instagram, WhatsApp and web chat, so a spike from a drop or sale does not leave DMs unanswered, and every conversation is captured in the CRM.
Can the AI also call customers on Indian phone numbers?
Yes, on Growth and Scale plans: inbound and outbound voice on Indian phone numbers, in Hindi and English, billed per minute from a prepaid wallet. Voice is India-only today.
Is my customer data kept in India?
KairosAI runs on AWS Mumbai, so your records, recordings and transcripts are stored in India. WhatsApp and Instagram messages travel through Meta's own infrastructure before they reach us, which is how Meta's API works for every vendor. Our full sub-processor register comes with the DPA, and we are DPDPA-aligned rather than formally certified.
Put an AI agent on the job.
See an AI agent answer a launch-day DM, recover a cart and win back a repeat order, live on your own channels.