Answer every buyer before they bounce.
A slow reply means a lost sale or an unconfirmed COD order. An AI agent on WhatsApp, your website and Instagram answers product and shipping questions instantly, confirms COD orders, handles returns and nudges abandoned carts.
Hired for the jobs that leak revenue.
When a customer asks where their order is, the agent looks it up from your connected data and gives the current status and expected delivery, so they stop opening tickets and stop calling.
The agent reaches out to confirm cash-on-delivery orders and flags the ones that go unanswered or look risky, cutting returns-to-origin and wasted shipping runs.
The agent walks the customer through eligibility, collects the reason and details, and opens the return or refund per your policy, handing anything outside the rules to a human.
When a shopper leaves items behind, the agent follows up on WhatsApp to answer the question that stalled them and help them finish checkout.
The agent replies to sizing, availability, delivery-time and policy questions from your curated knowledge base, so buyers get consistent answers and never a made-up one.
Routine questions are resolved on the spot around the clock, and anything sensitive or unusual is handed to your team with the full conversation attached.
From late-night question to confirmed, recovered order.
- 1
A shopper adds two items to their cart at 11pm but stops to ask on WhatsApp whether the kurta runs small. The agent answers from your size guide within seconds.
- 2
Reassured, the shopper checks out with cash on delivery. The agent immediately messages to confirm the COD order and the delivery address, and logs the confirmation.
- 3
The next morning, a different customer asks where their earlier order is. The agent looks up the status and shares the expected delivery date, no ticket needed.
- 4
When that customer asks to return one item, the agent checks the policy, collects the reason, starts the return, and escalates a pricing exception to your team with the full thread attached.
The things buyers ask us.
Can the agent tell customers where their order is?
Yes. Once your order data is wired up during onboarding, the agent answers order-status and delivery questions with the current details, and confirms COD orders before they ship.
Will it invent product details or make up an answer?
No. It answers from a knowledge base you curate, so it stays consistent with your real catalogue and policies, and escalates anything sensitive to a human.
Can it actually call customers on Indian phone numbers?
Yes, on Growth and Scale plans: inbound and outbound voice on Indian phone numbers, in Hindi and English, billed per minute from a prepaid wallet. Voice is India-only today.
Where is our customer data stored and is it safe?
KairosAI runs on AWS Mumbai, so your records, recordings and transcripts are stored in India. WhatsApp and Instagram messages travel through Meta's own infrastructure before they reach us, which is how Meta's API works for every vendor. Our full sub-processor register comes with the DPA, and we are DPDPA-aligned rather than formally certified. Conversations and customer details stay within your tenant.
How quickly can we go live?
Web chat, WhatsApp and Instagram can be live in minutes, and your voice agent in minutes too, once channels and your order data are connected during onboarding.
Put an AI agent on the job.
See an AI agent confirm a COD order, answer a delivery question and recover an abandoned cart, live on your own channels.